📌 Overview

Conducted UX and technology trend audits across 100+ banks worldwide (including Chase US, Citi HK), identifying emerging digital patterns to inform strategic product roadmaps for top-tier financial institutions.

🏆 Key Contributions

• Audited 100+ banks globally across mobile and web platforms, evaluating 200+ features against best-practice benchmarks.
• Developed standardised scoring frameworks enabling consistent cross-bank performance comparison across markets.
• Authored 300+ expert analyses covering UX design, feature adoption, accessibility, and emerging fintech trends.
• Identified emerging digital patterns including AI-powered personalisation, biometric authentication, and conversational banking interfaces.
• Presented findings to bank executives and product teams, directly informing digital transformation roadmaps.

🛠 Tech Stack

UX Research Benchmarking 200+ Features Data Analysis Report Writing

📈 Outcome

★ Authored 300+ expert analyses; increased readership by 20%+. Research outputs were subscribed to by major global banks and used to inform multi-million dollar digital transformation programs.